Warranty Claim Form

First Name

Last Name

Email address

The email address you used when placing your original order

Mobile Number

Sales Order Number

Address

Suburb

State

Postcode

Where did you purchase this product?

Purchase Date

Product Name

The product name as advertised or SKU/product code if known

Product Serial Number

Serial Numbers are normally located under the bottom bracket (under the pedalling component) or on the head tube.

Please describe the problem you’re facing with your product

How did the problem occur?

Have you tried any troubleshooting steps?

This will save our Tech Support team time and will allow a quick response.

Yes No

Supporting Documents

File attachments permitted: .pdf, .jpg, .jpeg, .png

Proof of Purchase

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Supporting Images 1

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Supporting Images 2

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Supporting Images 3

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Supporting Images 4

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Supporting Images 5

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Video Share Link

IF YOU HAVE MULTIPLE VIDEOS, PLEASE SEPARATE THE VIDEO URLS WITH A COMMA. (E.G. HTTPS://STREAMABLE/URL1, HTTPS://STREAMABLE/URL2)

1. Find a video sharing website. Ensure that your shared videos last longer than 7 days.
(We recommend Dropbox, OneDrive, WeTransfer, Google Drive or Streamable (Free Sign up)
2. Upload your video to video sharing website.
3. Copy and paste the video link into the field above.

Thank you for filling in our Warranty Claim form.